General Refund Policy
Ramana Sri IAS provides educational services for State PCS Mathematics Optional coaching, test series, syllabus guidance, revision programs, online classes, self-study programs, study material and related academic support.
Since many of our services include digital access, online classes, recorded lectures, test series, PDFs, notes and study material, refunds are limited and may be allowed only under specific genuine conditions mentioned in this policy.
Students are advised to read the course details, fee details, batch type, access conditions and this Refund Policy carefully before making any payment.
Services Generally Non-Refundable
Online Course Access
Fees for online classes, live sessions, recorded lectures and course portal access are generally non-refundable once access is activated.
Test Series Access
Test series, mock tests, answer evaluation, model answers and performance support are generally non-refundable after access starts.
Study Material
PDF notes, worksheets, printed material, assignments, PYQ solutions and study resources are generally non-refundable once shared.
Special Offers
Discounted courses, special-offer courses, self-study courses and limited-period packages are generally non-refundable.
Cases Where Refund May Be Considered
A refund request may be reviewed only in genuine cases. Approval is not automatic. Ramana Sri IAS will check payment details, course access status and service usage before making a decision.
- Duplicate payment was made for the same course or service.
- Payment was deducted but admission or course access was not activated.
- Payment was made by mistake and no course access, material or service was used.
- There is a verified payment gateway or transaction issue.
- Any genuine case approved by Ramana Sri IAS management after review.
Refund Request Timeline
Students should raise a refund request within 7 calendar days from the date of payment. Requests received after this period may not be accepted.
If course access, recorded lectures, study material, test series, PDFs, notes or any other digital content has already been provided or used, the fee will normally be treated as non-refundable.
No Refund for Change of Mind
Refunds will not be provided for change of mind, lack of time, change in preparation plan, inability to attend classes, personal reasons, device issues, internet issues, schedule mismatch, non-attendance or failure to use the course after enrollment.
Students should carefully check course details, fee structure, batch type, course mode and service conditions before making payment.
Digital Content and Course Access
Once digital content is shared or activated, including recorded videos, PDFs, notes, test series, online portal access, worksheets, class links or login details, the fee is generally non-refundable.
This condition is necessary because digital educational content can be accessed, downloaded, viewed or used immediately after activation.
Course Transfer or Adjustment
In some genuine cases, Ramana Sri IAS may allow course transfer, batch change, course adjustment or fee adjustment instead of refund. This will depend on the situation, course type, access status and approval from the institute.
Such adjustment is not a right and will be decided only by Ramana Sri IAS after reviewing the request.
How to Request a Refund
To request a refund, the student should contact Ramana Sri IAS with complete payment and admission details. Incomplete refund requests may take longer to review.
Student Details
Student name, registered mobile number, registered email ID and course or service purchased.
Payment Details
Payment date, transaction ID, payment screenshot or receipt and payment mode.
Refund Reason
Clear reason for refund request along with any supporting information.
Access Status
Whether course access, study material, test series, PDFs, videos or login details were already provided.
Refund Processing Time
If a refund is approved, it may be processed through the original payment method or another suitable method decided by Ramana Sri IAS.
Approved refunds may take 7 to 10 working days after approval, depending on the bank, payment gateway or payment service provider.
Final Decision
The final decision regarding refund approval, rejection, transfer, course adjustment or fee adjustment will be taken by Ramana Sri IAS after reviewing payment details, service usage, access status and the reason for the refund request.
This Refund Policy may be updated from time to time. The updated version will be published on this page.
Frequently Asked Questions
- Once admission is confirmed and course access or study material is provided, the fee is generally non-refundable.
- Duplicate payment cases may be reviewed after checking transaction details and payment records.
- Non-attendance, lack of time, personal reasons or change of preparation plan generally do not qualify for refund.
- Approved refunds may take 7 to 10 working days depending on the bank, payment gateway or payment service provider.
Contact for Refund Requests
Contact Ramana Sri IAS
For refund-related queries, payment issues, duplicate transaction cases or admission support, students may contact Ramana Sri IAS through the official details below.
Website: mathematicsoptional.com
Phone: +91 8750706262
Email: ramanasri.ceo@gmail.com
Contact on WhatsApp